This Privacy Policy explains how Mahnoor Events (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you contact us, request a quotation, book our services, or use our website.
We provide event-related services in Islamabad and Rawalpindi, Pakistan, including:
- Event decor
- Food and catering
- Event lighting
- DJ and sound services
- Backup generator services
- AC chillers
- Tent services
1. Information we collect
We collect only the information reasonably needed to respond to enquiries and provide event services.
Information you provide to us
This may include:
- Your phone number
- Details about your event, such as the event type, date, venue, expected attendance, theme, and requested services
- Your estimated or stated event budget
- Any other information you voluntarily provide when requesting a quotation or discussing your event
Please do not send us unnecessary sensitive information, such as identity-document numbers, passwords, financial account credentials, medical information, or information about children unless we specifically need it and explain why.
Information collected automatically
If our website uses cookies, analytics, contact-form tools, hosting logs, embedded maps, social-media content, or similar technologies, those services may collect technical information such as your IP address, browser type, device information, pages visited, and approximate location.
Business instruction: Keep this section only if your website actually uses these technologies. Confirm the services installed on the website before publishing this policy.
2. How we use your information
We may use your information to:
- Respond to your enquiry or call request
- Understand your event requirements and prepare a quotation
- Recommend suitable decor, catering, lighting, sound, generator, chiller, or tent services
- Check availability for your requested date and venue
- Communicate with you about planning, changes, delivery, setup, and event completion
- Provide, manage, and improve our services
- Keep business records and resolve disputes
- Protect our business, customers, staff, and property from fraud, misuse, or security threats
- Comply with applicable legal, tax, accounting, or regulatory obligations
- Send promotional messages only where permitted and where you have agreed to receive them, or where another lawful basis applies
We will not use your phone number or event details for unrelated purposes without a reasonable basis or your permission where permission is required.
3. Legal basis and permission
We process information because it is necessary to respond to your request, prepare or perform an agreement with you, operate our business, protect our legitimate interests, comply with legal obligations, or because you have given permission where permission is required.
You may refuse to provide information. However, if you do not provide a phone number or sufficient event details, we may be unable to respond, prepare an accurate quotation, or provide the requested services.
4. Sharing your information
We may share relevant information only when reasonably necessary with:
- Staff and event-planning personnel who need it to serve you
- Trusted service providers helping us with hosting, website forms, communications, accounting, payments, logistics, or event delivery
- Suppliers or contractors involved in fulfilling your booking, such as catering, lighting, sound, generator, chiller, or tent-service partners
- Government authorities, courts, advisers, or law-enforcement bodies where required or permitted by law
- A buyer or successor in connection with a business sale, merger, or restructuring
We do not sell your personal information.
Before sharing information with a supplier or contractor, we should limit the information to what that party needs for the relevant event and require appropriate confidentiality and security measures.
5. Phone and messaging communications
If you provide your phone number, we may contact you by phone call or messaging service about your enquiry, quotation, booking, event logistics, or service delivery.
If you agree to receive marketing messages, you may withdraw that permission at any time by contacting us or replying with a clear opt-out request. Service-related messages may still be sent when necessary to complete an active enquiry or booking.
If we use WhatsApp or another third-party messaging platform, that platform may process information under its own privacy terms. We should not request sensitive information through ordinary chat messages.
6. Event photographs and videos
We will not use identifiable photographs or videos of you, your guests, or your event for advertising, social media, portfolio material, or promotional purposes unless we have obtained appropriate permission.
If we plan to photograph or record an event, we should explain the intended use and obtain permission where required. You may contact us to withdraw permission for future promotional use, although withdrawal may not be possible for material already printed, published, or shared before the request.
7. Cookies and analytics
Our website may use essential cookies needed for website operation. If we use analytics, advertising, or other non-essential cookies, we should provide appropriate notice and obtain consent where required by applicable law.
You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.
Business instruction: Replace this section with the actual cookie and analytics tools used on the website. Do not list tools that are not installed.
8. Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries and bookings, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations.
Suggested internal retention periods are:
- Marketing records: retain until you unsubscribe or until the record is no longer needed
The final retention periods should be confirmed with a qualified lawyer or accountant familiar with Pakistani requirements.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No method of transmitting or storing information is completely secure. You should avoid sending passwords, payment-card details, identity documents, or other highly sensitive information by ordinary contact forms or messaging applications.
If we discover a suspected data incident, we will assess it and take reasonable steps to contain it, investigate it, and provide notifications where required.
10. Your privacy requests
Subject to applicable law and reasonable verification, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Ask us to delete information that we no longer need
- Object to or ask us to limit certain uses
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
We may need to retain some information where required for legal, accounting, security, or dispute-resolution purposes.
To make a request, contact us using the details below. We may ask for information needed to verify your identity and protect your account or booking from unauthorised requests.
11. Children’s information
Our website and services are not directed at children. We do not knowingly collect personal information from children for marketing. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
12. Third-party websites and services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, content, or security of those third parties. Review their privacy policies before providing them with personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website, data practices, or legal obligations change. The updated version will be posted on this page with a revised effective date.
14. Contact us
For privacy questions or requests, contact:
Business name: Mahnoor Events
Contact person: Waqas
Phone: 03288853333
Email: mahnooreventsbydaig@gmail.com
Business address: Jinnah Boulevard West, Sector A , DHA Phase II, Islamabad
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.